Synergy provides inexpensive outbound telemarketing services.
Why Synergy Outbound Telemarketing?
We provide effective business to business telemarketing campaigns. We hold one of the industry's highest client retention rates because all of our telemarketing campaigns come standard with what others charge extra for:
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We can work with any budget ~ Simply fill out our Information Request Form now or call us ~ Ask about our 3 day trial
Standard Outbound Telemarketing Campaign Services
Complimentary telemarketing campaign consulting
When we are first discussing with you your interest in setting up and running an outbound telemarketing campaign we will not be focused on selling you, rather our focus will be to help you. It is one of our core values here we set up our clients for success right away and pride ourselves on our honesty. The truth is you need a marketing campaign to some degree whether you seek new sales, new leads, new appointments = you need marketing. We are a full service direct marketing firm. All of our campaigns are ran in-house and NOT outsourced. So when we first speak we are trying to understand your need and how BEST we can help you reach your goals. If we feel telemarketing isn't the right direction for your company to take based on our expertise and countless campaigns we have successfully ran, we will recommend what service we may have that can help you reach your goal. We do not undertake every outbound telemarketing campaign, the reason is, sometimes telemarketing just isnt the best approach, and sometimes it is the only approach. Contact us and we can figure it out together.
Personal account manager
Each client has one point of contact with our firm. This point of contact is typically one of our marketing directors. They will always have precise knowledge on your telemarketing campaigns current status, hot leads, areas of concern, etc. We pride ourselves on answering our phones every time they ring. This means you will have real time answers to your questions. You will not wait on hold, you will not leave numerous messages, and you will not have to deal EVER with automated lines.
Use of our in-house telemarketing lists
We have an in-house database of 14.1 million businesses that we can filter for any type of telemarketing campaign. We also function as a list broker so we are afforded wholesale pricing. Therefore, all of our clients receive any specialty lists at wholesale pricing. We pass our savings on to you. Ask your account manager about our low cost email lists!
Strategic telemarketing campaign development
Solid homes are built on firm foundations. Our Winning telemarketing campaigns are built on comprehensive strategy. We do not rush into campaigns like most others in our industry. Our telemarketing campaigns are well thought out and defined. We take 5 business days to work up every account, sometimes even longer for a more detailed and tecnical campaign. The reason is we need time to review all of your sales documents to understand what we are selling, pitching, etc. We need to know this so we can speak with confidence, quickly and intelligently counter objections, and finally to allow the conversation to flow freely. Typically telemarketing campaigns are ran off scripts. We do not take that approach. When we review your campaign together you will have a script to follow the conversation we intend on having but our callers do not work with a script. Our telemarketers use a bullet list. This bullet list is comprised of two areas. One - important information regarding your services they need to know in order from first to last. Second - a list of information we need to get from them before we get off the call in order to further qualify them. What this does is it helps the conversation be less controlled, flow smoother, not bore or alert the prospect that they are "being sold", and most importantly to build and nurture RAPPORT. Once you have rapport you are three times more likely to make a sale, set an appointment, or generate a lead.
Complimentary email blasts to start telemarketing campaigns
We will send a free email blast to your list or our list to help spark a pipeline before the first call is even made. We have an email list that is updated daily consisting of over 5 million businesses and over 20 million consumers. If we have a list segment that will match your campaigns target prospect. We will construct strategic email copy, have you review, deliver the blast, track opens, clicks, etc. We supply the report to you, and call all the opens or clicks. Immediately giving us warm prospects to work with. This however is not always available as we sometimes may not have the proper vertical or filtering abilities.
Hosted call log environment
All of our call logs are hosted online. You as our client will be given a username and password. You can than log in to the system, select your campaign, and view the notes being entered in to the log by the caller REAL TIME. Giving you the ability to keep a close eye on your campaign developing and offering you the ability to download real times reports.
All telemarketing campaigns called on by management first
Our management staff works! Upper management, typically a director calls on your campaign until they feel confident the bugs and tweaks have been worked out of our approach.
Agent / manager one-on-one training
Each account manager works with a team of five callers. It is their responsibility that their team is trained to call on your campaign as effectively as the manager would. They are vigilant over their entire team throughout the day. Our account managers will use their discretion when your caller no longer needs shadowing.
Use of cutting edge technology for telecommunications
We have the most updatted call systems available on the market. For business to business telemarketing campaigns we typically use a power dialer. This device will work through an excel sheet and auto dial each number in constant succession. Power dialers will facilitate up to 40 to 50 calls per hour depending on the number of live connects. We also use predictive dialers capable of making hundreds of calls an hour. This system although efficient isnt always used, ask your account manager if you have further questions. Both systems are able to transfer hot leads upon request.
Complimentary inbound number for call back tracking & reporting
We have an agreement with callfire.com that allows us unique inbound phone numbers for every outbound telemarketing campaign. These numbers are used if you would like us to leave voicemail messages. We leave this number thats forwards to your caller and records the call volume, so we can determine whether or not it is efficient for us to spend the time leaving messages for your prospects.
Daily agent / prospect email follow up
Our callers are trained to follow through an entire sales cycle / lead nurture system. Follow up is key to producing maximum results for a campaign. Therefore if you can provide us a proper email address to use (caller@yourdomain.com), we can send emails out real time to your clients for no additional charge.
Shared hosted calendars for effective time management and communications
All appointment campaigns are setup with a shared calendar. This is used to allow us real time communications as to when your reps are available and essential in the scheduling process.
Weekly conference calls to evaluate and refine
You and your account manager will hold weekly meeting for 15 to 30 minutes to discuss the weeks production and any potential areas we can increase results, as well as other useful services that may pair well with the outbound telemarketing campaign.
Blast email follow up to close your campaign
We want you back! If you would like us to we can send an additional email to follow up to all interested prospects from our campaign together, our last attempt at maximizing your ROI.
Recorded calls available upon request
We can record a certain number of calls per hour on any given day you request.
Hot transfers available upon request
We can transfer any hot or warm leads at your discretion
Below is a list of common telemarketing services we provide but are not limited to:
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